Refund policy

At Soil Essence Gold, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and obligations.

Eligibility for Refunds

We offer refunds under the following conditions:

1. You must request a refund within 7 days of receiving the product.
2. The product must be unused, unopened, and in its original packaging.
3. Proof of purchase (order number or invoice) is required for all refund requests.

Non-Refundable Items

We do not offer refunds for:

1. Used or opened products.
2. Products damaged after delivery.
3. Items purchased on sale or via promotional offers (unless they arrive damaged or defective).